1. Pet Appointments:

The Center operates by appointment for sick and wellness visits. However, we will see
Walk-ins and Emergencies. (Fees for these services are higher than our standard office

Pets should be restrained by a leash or carrier upon arrival. A loose pet is a danger to
themselves and others.

If you must cancel an appointment we ask for 24 hrs notice. For surgical appointments we
ask for 48 hr cancellation notice. (These appointments are very costly if they are cancelled at
the last minute.)  A late cancellation fee may be applied to your account for last minute

For new puppy and kitten visits we ask that you bring with you any paperwork relating to
vaccine history as well as current health issues.

2. Forms of Payment:

We take cash or credit cards (MC and VISA.). We do not accept personal checks on the first
visit. (However, after we have established a client relationship with you we will accept personal
checks.) We also offer
CARECREDIT financing for those times when emergencies arise and
you are financially unprepared.

We do offer a 10% senior citizens discount for our senior pet owners 65 and over.

3. Medication Policy:

We have an extensive pharmacy for dispensing medications for your pets as prescribed by
our veterinary staff.  We do not offer refunds on any medications after they have been
dispensed. This includes flea and tick prevention. When you need refills on medications we
ask that you call the office ahead of time and give 24 hours notice if possible.

4. Discount Certificates

We are happy to accept Spay/Neuter Assistance Program (SNAP) certificates, available from
the Rhode Island Veterinary Medical Association. These certificates allow those who qualify
financially to receive discounts for routine spays and neuters.  For further information you
can go to the RIVMA website . We also offer a discount certificate when you adopt a pet from
one of the local shelters (Cumberland RI or Lincoln RI). These are available at the shelters.
We do not accept any other discount certificates.

Abbott Valley Veterinary Center also has gift cards available.

5. Phone Call Policy:

Messages left for our veterinary staff will be returned within 24 hours. If your call is of an
emergent nature regarding your pet, a veterinarian will call you back as soon as possible.
Please be specific with the receptionist when leaving messages. Phone calls are prioritized
according to their urgency. Because we are such a busy practice and because we take great
care in providing clients with phone support we may be returning phone calls early in the
morning or late in the evening. If you have specific time constraints regarding your availability
we ask that you give this information to the receptionist. We will try to accommodate these
restrictions as best as possible.
Providing Comprehensive Veterinary Care
for Companion Animals
ASPCA Poison Control Hotline:
(888) 426-4435
We Gladly Accept:
Our Clinic:
Abbott Valley Veterinary Center
4232 Diamond Hill Rd.
Cumberland, RI 02864

Phone: 401 334-2765
Fax: 401 334-4795
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For After Hour Emergencies: